In 2004, the founder discovered the world of outsourcing by starting and rising from the ranks. She has worked with the leaders and pioneers of the industry and with locally owned outsourcing companies. She has aided the latter be successful in serving their offshore clients. In this process of transitioning – she has helped narrow the gap of process building, quality of work, client and employment satisfaction between international BPOs and locally owned startups.
In 2015, the Launchpad was established. With over 40 years of combined experience of the pioneering leadership team; we started with 10 seats. We were armed with the IAA Idealism. Integrity, Accountability and Adaptability. We have started small but we’ve always had the “Big” mindset. Our actions have always been based on
1. Is it fair, honest and just? Both to our internal (employees) and external clients.
2. Have we assisted in the growth and success of our clients?
3. Were we able to attune with the demands of the fast paced industry? From Telemarketing, we have also served our customers with the hybrid approach, taking care of their data, marketing, email marketing and social media.
Our Flight Path
From Hybrid Lead Generation to Sales and Virtual Assistants, The Launchpad did not only grow in headcount but with the number of satisfied clients. Our expertise for different verticals has flourished too making us one diversified and flexible BPO. To present, our company is operational to acquire voice inbound and outbound projects and fulfill its corporate goal – to be the company for the people and to be the benchmark of providing jobs in the outsourcing industry.
How We Work
Our Program Management team possess over 20 years of track record in delivering exceptional Lead Generation, Customer Service, Technical Support and Sales. We have continuous Training / Leadership training and employee appraisal to keep employee Retention and Satisfaction at high – this is in order to achieve the highest results.
Our Secret Ingredient: I.S.E.E.S.
We sweat the small stuff, so you can take care of the bigger picture.