The Launchpad Team is a premier outsourcing partner for small, medium, and large companies around the world. A fast-growing business services provider, we always strive to be a true business partner for our clients. As such, we are directly invested in their success. With operations in the US and Philippines, we provide exceptional services at the intersection of operational excellence and deep domain expertise in key industry verticals.
Recruiting and retaining the right talent is our top priority. Equipped with state-of-the-art technology, our employees provide a comprehensive suite of solutions that support the growth of numerous businesses around the world. Through continuous process optimization and quality control processes, we ensure that our methods deliver maximum results at affordable prices.
Our approach to each customer is based on three key components: customization, transparency, and accountability. Our goal is to help reduce our clients’ operational costs and to increase their sales through a combination of consulting and outsourcing services.
Why The Launchpad Team ?
Lack of quality and transparency among BPO providers shattered many businesses’ trust in the practice. We had witnessed companies being treated as nothing more than numbers, poor accountability, and weak results. That’s when we decided it was time to bring back quality, transparency, and attentive client relationship management.
Our standards are well above the highest ones of US-based companies. Our recruitment strategies target top talent, whose performance is continuously reviewed. We invest heavily into training our people and equipping them with the latest technologies.
Leveraging 20 years of experience, we deliver services that far exceed clients’ expectations. Our team works closely with each client, devising a customized strategy, identifying business risks, evaluating opportunities, and proposing cost-cutting solutions.
Here Is Why The Launchpad Team Is Right For You
- We invest in continuous and rigorous training of employees by the world’s most renowned trainers.
- We utilize the latest technology to make sure our agents have the necessary tools at their disposal.
- We are a diverse team of experts: business consultants, sales professionals, digital marketing experts, operational specialists, and finance gurus.
- We care about our clients. It’s not simply a feel-good mission statement for us. Our team is heavily invested in the success of our clients. That’s why most of our new clients come through referrals.
- We value transparency and accountability. There won’t be any surprises or unexplained costs. You will be given full access to performance reports and cost breakdowns.
We are in it for the long haul!
Our Team
Together our friendly team pride themselves on sharing our key values of caring for our clients, our community and our team.
Cyr Janvie M. Tiu
Seasoned Contact Center/BPO executive with a demonstrated history of working in the outsourcing/offshoring industry and a wide breadth of experience in all aspects of organizational operations including operational leadership, site creation and development, systems implementation, and project delivery.
Ian F. Atilano
Accomplished BPO expert anchored by 11 years of experience in sales, marketing, business development and client relations. Strong sales professional skilled in management, customer service, account management, sales, and strategic planning.
Kristie Rose Rivero
Experienced Admin and Human Resources Officer with a demonstrated history of working in the non-profit organization management industry. Skilled in Microsoft Word, Management, Project Management, Microsoft Excel, and Strategic Planning. Strong program and project management professional with a Bachelor of Science in Nursing focused in Nursing Education from Silliman University.
Mary Gold C. Bondoc
Skilled Human Resource Professional with almost 2 years of experience in human resources, client interaction, teamwork, and training. Holds a degree of Psychology and a licensed Psychometrician.
Michael P. Cruz
Highly qualified and technically astute in IT field with extensive 26 years of experience, with professional Gulf experience as IT Admin and proven expertise in Warehousing Management, a results-driven management in Sales and Marketing background having 5 years of combined experience. Possess excellent leadership, problem solving, strategic planning, team building, decision making, organizational and relationship skills.
Ella Kim M. Igagamao
Focuses on all aspects of developing and building strategic partnerships with key clients. He leads the company’s training and development efforts, driving process improvement and culture to solidify the quality and adaptability of the developers to the latest trends, ensuring client satisfaction. He is also a Fullstack Developer specializing in PHP and JavaScript frameworks.
Fil Randolf G. Galvez ll
A highly qualified and result oriented professional with more than 15 years working experience. Equipped with knowledge on diverse Support Services with proven ability to drive sales in domestic and off shore clientele in accordance to its respective Service Level Agreement and people leadership skills.
Michie D. Bilonoac
Dynamic and motivated Account Manager with over 2 years of professional experience. Dependable and organized team player with the ability to communicate effectively and efficiently. Also, a Dean’s Lister and a People management expert doing training process, motivating and directing employees in order to optimize workplace productivity and promote professional growth.
Dave B. Wenceslao
With an extensive experience as a Team Leader and a call center representative for more than 2 years. Highly skilled in problem solving, communication, product knowledge, and providing customer satisfaction. Expert on both as a leader and as a professional expert consultant to my team.
Bunel D. Butalid
Energetic and passionate Telemarketer with drive to boost sales and attract new customers. Demonstrated ability to exceed sales quotes consistently. Convincing negotiator with strong interpersonal skills. Dynamic and convincing telemarketer with 5 -year background in call center work. Experienced inbound and outbound caller. Demonstrated ability to effectively promote clients' products and services and convey relevant information to customers.